Please review our cancellation policy below before booking your cabin.
In the event that you need to cancel your booking reservation, the following cancellation policies are applicable:
- To receive a refund, you must cancel your booking within 48 hrs of placing the booking; a $50 cancellation fee applies to all cancellations. Cancellations made at least 48 hours in advance of your booking arrival date will receive a credit to book for another time or can be used to purchase a gift card(s), the credit is valid for one year from the booking start date, likewise a credit will be issued for incidents where weather prohibits access to our facility. No refunds or credits are available for reservations cancelled by guests with less than 48hrs advance notice from the booking arrival date.
- No-shows & late arrivals are not eligible for a refund. Check-in times are from 3:30pm-6:30pm. Please let us know if you will be arriving late, as you may not be able to access the property after hours.
- Provincial Emergency Business Closures: In the event that the Government of Nova Scotia mandates emergency business closures, or in the case of extreme weather, credits will be issued which can be used to book a stay or purchase gift cards, valid for use within 12 months of the booking start date.
To cancel your reservation please email [email protected] as soon as possible. If you are eligible for a refund, you should see the amount applied as a credit to the credit/debit card that was used at the time of booking, approximately 5-10 business days later, depending upon the bank that issued your card. Refunds will be issued through our payment processor Stripe.com, and can only be issued to the original payment method used to place your booking order. It is not possible to send a refund to a different destination (e.g., another card or bank account). Refunds to expired or canceled cards are handled by your card issuer. A $50 cancellation fee applies to all cancelled bookings.
We look forward to meeting you on the mountain ~
If you do have to cancel your trip, we hope you will visit us another time!
